Moleskineer

Orders & Shipping

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package's journey. If you haven't received this email, please check your spam folder or contact us at [email protected].

What are your shipping options and delivery times?

We offer several shipping methods at checkout, with estimated delivery times provided based on your location. Standard shipping typically takes 5-10 business days. Expedited options are available for faster delivery.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated and displayed at checkout before you complete your purchase.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. You may return most new, unopened, and unused items within 30 days of delivery for a full refund. Original shipping costs are non-refundable. Please initiate your return by contacting our support team.

How do I start a return or exchange?

To begin a return or exchange, please email us at [email protected] with your order number and the reason for the return. We will provide you with detailed instructions and a return authorization.

When will I receive my refund?

Refunds are processed to the original payment method once we receive and inspect the returned item. Please allow 5-10 business days for the refund to appear on your account after we process it.

Products & Care

Are your notebooks and paper suitable for fountain pens?

Many of our premium notebooks feature high-quality, fountain-pen-friendly paper that minimizes bleed-through and feathering. Please check individual product descriptions for specific paper specifications and recommended uses.

How should I store my art supplies?

For optimal longevity, store pens, markers, and paints in a cool, dry place away from direct sunlight. Ensure caps are tightly sealed to prevent drying. Our Storage & Organization category offers excellent solutions for keeping your supplies protected.

Do you offer product warranties?

Warranties vary by manufacturer and product type. Details regarding any specific warranty are included in the product packaging or description. For issues with product craftsmanship, please contact our support team with your order details.

Payment & Security

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure digital payment methods as displayed at checkout.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Socket Layer) encryption to protect all your personal and payment information during transmission. We do not store your full credit card details on our servers.

Further Assistance

I have a question not covered here. How can I get help?

Our dedicated customer support team is here to assist you. For any other inquiries regarding our Writing Instruments, Art Supplies, Storage & Organization, Paper & Notebooks, Decorative & Scrapbooking, or Desk Accessories, please email us at [email protected]. We strive to respond within one business day.

Faq