Privacy policy

Our Commitment to Your Privacy

At Moleskineer, we are dedicated to protecting your personal data and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. It applies to all information collected through our website ( https://www.moleskineer.com) and during any related services, sales, marketing, or events.

By using our website and purchasing our curated selection of writing instruments, art supplies, paper goods, and desk accessories, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you provide directly to us and information that is collected automatically.

Information You Provide to Us:

Order Information: When you make a purchase, we collect your name, billing and shipping address, payment information (processed securely by our payment partners), email address, and phone number.
Communication Information: If you contact us for customer support via email, we collect your email address and the contents of your message.

Information Collected Automatically:

Device and Usage Data: We automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the information we collect for various business purposes, including:

To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.
To Communicate with You: To send you information about your order (e.g., shipping confirmations), respond to your inquiries, and provide customer support.
To Improve Our Services: To analyze how our website is used, troubleshoot technical problems, and improve the functionality and security of our site.
For Marketing (with your consent where required): To send you promotional communications about new products, special offers, and updates from Moleskineer, if you have opted in to receive them. You can opt-out at any time.
For Legal and Security Reasons: To comply with applicable laws, regulations, and legal requests, and to protect the rights, property, and safety of Moleskineer, our customers, and others.

Sharing Your Information

We do not sell or rent your personal information to third parties. We share your data only in the following limited circumstances:

Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping, email delivery, and website analytics. These partners are contractually obligated to protect your data.
Legal Obligations: We may disclose information if required to do so by law or in response to valid legal requests.
Business Transfers: In the event of a merger, sale, or transfer of company assets, your information may be transferred as part of that transaction.

Data Storage and International Transfers

Your information is processed and stored on secure servers. Moleskineer is based in the United States, but we or our service providers may operate in other countries. By providing your information, you acknowledge that it may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take all steps reasonably necessary to ensure your data is treated securely and in accordance with this policy.

Data Security

We implement appropriate technical and organizational security measures designed to protect the security of your personal information. We use industry-standard encryption (SSL) to protect data transmitted during checkout. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, which may include:

The right to access and receive a copy of your personal data.
The right to rectify (correct) inaccurate personal data.
The right to request the deletion of your personal data.
The right to restrict or object to the processing of your data.
The right to data portability.
The right to withdraw consent at any time, where we relied on your consent to process your data.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised date at the top of this page and will be effective immediately upon posting. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]