Tracking order

Thank you for choosing Moleskineer. We are committed to ensuring a smooth and transparent journey for your order, from our studio to your doorstep. This page details how you can track your shipment.

Order Tracking Process

  1. Order Confirmation: Immediately after your purchase, you will receive an order confirmation email at the address provided during checkout. This email contains your unique Order Number.
  2. Shipping Confirmation: Once your order has been processed, packed, and handed over to our logistics partner, we will send you a shipping confirmation email. This crucial email will contain your tracking number and a link to the carrier's website.
  3. Tracking Your Package: Use the provided tracking number to monitor your package's real-time location and estimated delivery date. Tracking information typically updates within 24-48 hours after the shipping email is sent.

Please note: Processing times vary depending on product availability and order volume. You will only receive a tracking number after your parcel has been physically scanned into the carrier's system.

Universal Package Tracker

For your convenience, you can also use third-party global tracking platforms that aggregate data from hundreds of carriers worldwide. We recommend:

  • 17Track: A reliable and user-friendly website supporting numerous postal and courier services.
    Simply visit their site and enter your tracking number into the search bar for comprehensive delivery updates.

Need Assistance?

If you encounter any issues with your tracking information, such as a status not updating for an extended period, or if you have not received your shipping confirmation email within 5 business days, please contact our customer support team. We are here to help!

Email us at: [email protected]. Please include your Order Number in your inquiry for the fastest service.

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