Refund policy

At Moleskineer, we are committed to your complete satisfaction with every purchase. If you are not entirely happy with your order, our refund policy outlines the process and conditions for returns and refunds.

Eligibility for Returns & Refunds

To be eligible for a return and refund, your item must be:

• In its original, unused, and resalable condition.
• In the original packaging, including all accessories, tags, and protective materials.
• Accompanied by the original proof of purchase (order confirmation email or invoice).

Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items

For hygiene and copyright reasons, the following items cannot be returned unless defective or incorrect:

• Opened or used writing instruments (pens, fountain pens, markers).
• Personalized, customized, or monogrammed products.
• Opened packages of paper, notebooks, or art supplies.
• Downloadable digital products.

Initiating a Return

To start a return, please contact our customer support team within the return period. We will guide you through the simple process.

1. Email us at [email protected] with your order number and details about the product you wish to return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Securely pack the item(s) with the RMA number clearly visible on the outside of the package.
4. Ship the package to the address we provide. We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Your refund will be processed to the original method of payment. Please allow 5-10 business days for the credit to appear in your account after processing.
• Refunds for Defective or Incorrect Items: We will cover the return shipping costs. For returns based on change of mind, the customer is responsible for return shipping costs, which will be deducted from the refund amount.
• Store Credit: Alternatively, you may opt for store credit issued to your account for the value of the returned item(s).

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.

Contact Us

For any questions regarding our Refund Policy, please do not hesitate to contact our support team.

Email: [email protected]

We aim to respond to all inquiries within 24-48 hours during business days.